Different insurance companies have different styles, systems, and expectations. Knowing this can help you communicate more effectively.
Key Takeaways
1
Research your insurance company's communication preferences and portal systems2
Prepare detailed documentation as some insurers require extensive proof before paying3
Know your company's typical timeline and escalation procedures4
Save all communications in writing to avoid misunderstandings5
Be prepared to escalate to supervisors or seek outside help if needed1. Understand each company's communication style
Some insurers prefer phone calls, others rely heavily on online portals and email.
- Ask early how they prefer to receive documents and photos.
- Keep communication in writing whenever possible.
- Save copies of every message you send and receive.
2. Learn their documentation expectations
Certain companies are known for requesting very detailed proof before paying.
- Be prepared with organized files, labeled photos, and clear estimates.
- If they use their own portal, upload documents promptly and confirm they were received.
- Ask what additional information, if any, they expect from you.
3. When to escalate or seek outside help
If you run into repeated delays, confusing explanations, or clear underpayment, it may be time to bring in a public adjuster or, in some cases, legal counsel.
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